KingHills Sister Sites

Which KingHills sister sites can be confirmed?

The records reviewed on 2 November 2026 support a connection between Memo Casino and XtraSpin. They do not establish a current KingHills sister-site group. Both of those other brands name the same operating company, while the accessible KingHills contract leaves the company unnamed. That missing link matters when a comparison describes all 3 as one network.

The useful distinction is between a documented relationship and a suggested alternative. A sister casino shares an identified business connection. An alternative can simply offer a similar service. The general casino cards above belong to the second category and should not be read as an ownership chart.

This comparison answers a narrower question than whether the casinos look alike or carry familiar games. It identifies which business links the available records support. It does not rank payment performance, promise shared accounts or establish that a visitor can register. Those questions need their own answers, particularly for readers in the UK.

Who owns KingHills Casino?

A current owner cannot be confidently identified from the accessible records used here. The KingHills contract describes the website as owned and operated by the Company without supplying that business’s legal name. Naming a company from a different casino’s contract would not fill this gap.

Why IntellogixSoft appears in searches

A search-indexed version of the cookie policy names IntellogixSoft B.V. The readable version retrieved for this review instead uses the generic company description. This gives the reported connection a specific source, but the two representations do not agree on how the business is identified.

An indexed policy can help explain a name in older coverage. It cannot establish when the wording changed, why it differs or which contract currently governs an account. The discrepancy alone does not prove a sale, a closure or misconduct. Treating it as any of those would add a conclusion that the evidence does not support.

The business name an existing customer needs

For an account problem, the useful answer is the legal entity responsible for that account, together with the terms it relies on. A brand name identifies the service the customer remembers; a company name identifies the business being asked to answer the complaint. These details should appear together in a written response.

If support supplies an entity, retain the reply with the website address, account reference and date. A payment descriptor or a name on another casino’s footer may refer to a different role. Ask which entity is the contracting operator and which, if any, only processes payments. This keeps a complaint attached to the right business rather than an assumed group.

What connects Memo Casino and XtraSpin?

The connection between these 2 websites is supported by their own legal documents. The Memo Casino terms and XtraSpin terms both identify IntellogixSoft B.V. with registration number 164650. Matching the registration number strengthens the comparison beyond a similar trading name.

The domain-specific certificate

The Curaçao Gaming Authority certificate for XtraSpin names xtraspin.com, the same company and licence OGL/2024/1121/1020. It records a grant date of 16 January 2025 and displayed an active status when checked. Memo’s terms cite the same licence reference.

These records answer different parts of the relationship question. The contracts identify the business dealing with players; the certificate independently connects a particular domain with a named licensee. Reading them together provides stronger support than relying on a copied logo or an unsupported network list.

The certificate should still be read within its stated scope. It names XtraSpin, so it supplies evidence about XtraSpin. A reader cannot extend that entry to every website mentioned beside it in a review. The exact domain is part of the evidence, not a decorative detail that can be dropped when describing the licence.

The separate payment company

Both contracts also identify IntellogixSoft Solutions Limited, registration HE 451682 in Cyprus, as the payment-services subsidiary. That is a different legal name and function from the casino operator. Its appearance in a payment context would not, by itself, mean the gambling account had moved to a new casino.

Why do sister-site lists disagree?

A network list is only useful if it explains what its connection means. A list of websites with a common operator answers a business-identity question. A list of casinos using a similar interface answers a product question. Mixing the two produces a longer list without establishing a larger corporate group.

Shared games are not a substitute for those records. Finding the same slot at two websites tells a reader that both present that game, not who owns either service. Similarly, matching wording can justify investigating a possible connection, but the decisive details remain the entity, registration number and applicable domain. Our casino networks guide explains how these different relationships fit together.

Is KingHills Casino available in the UK?

Its published terms list the United Kingdom among the countries barred from deposits and real-money play. Memo Casino and XtraSpin also restrict the UK in their own country clauses. Switching between these 3 names therefore does not resolve that eligibility problem under the terms reviewed here.

The distinction matters before comparing offers. An English-language page, a familiar payment symbol or a registration screen can make a service look suitable for a British visitor. None of those features changes a written country restriction. KingHills also warns that breaching its country policy can affect the processing of withdrawals or refunds.

Eligibility comes before comparison

For readers in Great Britain, the Gambling Commission’s guidance before gambling explains the relevant licence and domain checks. A licence issued elsewhere should not be treated as a replacement for that check. The evidence about XtraSpin’s certificate answers a different jurisdictional question.

If an account already exists, preserve its transaction history and ask support how the remaining balance and account status will be handled. Creating another account or changing the country details is not a sensible way to resolve the original issue. A written explanation of the existing account is more useful than another registration with the same unresolved restrictions.

Can accounts be shared?

A common operating company does not, on its own, establish one login or one balance. Those are features an account agreement or service must explicitly provide. The relationship evidence above should therefore not be read as permission to enter one casino’s credentials at another website or to move a balance between brands.

The account clauses in Memo’s account rules and XtraSpin’s account rules describe registration and individual account restrictions. They do not establish a portable KingHills account. Neither the matching company number nor a familiar account screen supplies that missing permission.

Duplicate accounts and password recovery

KingHills’ account rules limit accounts by household, IP address and computer, with potential closure and loss of funds for duplicates. A different email address does not remove those other restrictions. Someone who has forgotten a password should use account recovery or contact support about the original account, rather than creating a replacement independently.

Which bonus rules affect eligibility?

An offer is a separate question from a company relationship. KingHills’ bonus conditions include limits tied to the person, family, address, payment details and device. They do not establish a blanket right to receive another welcome offer at a reportedly related brand.

The practical issue is the scope of a restriction. A rule referring to one website is different from an offer that expressly names other brands or earlier accounts. Neither a separate logo nor a previously unused email address answers that question. The sister-site bonus eligibility guide separates account eligibility from promotional eligibility.

A balance is not always a cashout amount

XtraSpin’s bonus document specifies a default requirement to wager a bonus 40 times and a 14-day validity period, unless an offer states otherwise. It also says that withdrawing a deposit before bonus wagering is complete removes the bonus and winnings, with any remaining funds paid out. Cancelling a bonus before wagering is addressed separately. These provisions make the stage of an existing offer important; cancelling before play and withdrawing after play should not be treated as the same action.

For an existing offer, keep the dated promotion, the amount credited and the specific conditions accepted. If the balance includes several categories of funds, ask for a breakdown before cancelling anything. A clear explanation should distinguish deposited money, bonus credit and winnings, and state which amounts the proposed action would remove. That is more useful than comparing headline percentages.

Do account controls cover other brands?

A shared business connection and the reach of a protective account restriction are different questions. The KingHills self-exclusion policy warns against opening new accounts across its network, but does not supply a list of the websites included. That wording is a reason to request clear coverage, not evidence identifying particular sister casinos.

Someone seeking protection should ask for the exclusion to cover the relevant existing accounts and for the confirmation to identify the websites covered. If the network’s extent is unclear, do not assume that a new brand is outside the restriction. Moving to another site would undermine the purpose of the exclusion rather than resolve the uncertainty.

The published periods differ

KingHills lists fixed options of 6 months, 9 months and 1 year, alongside an indefinite option. The Memo policy and XtraSpin policy instead describe a fixed-period range from 3 months to 5 years, also with indefinite exclusion. Similar policy wording therefore does not mean every setting is identical.

The relevant comparison is whether the protection matches the person’s needs and covers their accounts. It is not a reason to choose a shorter restriction or to register elsewhere. A confirmation should make the duration and scope understandable without requiring the customer to infer them from a different casino’s policy.

Completion and remaining funds

The policies describe a confirmation step and an email confirming successful exclusion. Memo and XtraSpin also say that support-assisted requests by email are not instantaneous. A request being sent and a restriction being active are therefore different stages. If the process cannot be completed, contact support explicitly for help applying it and keep the confirmation.

Memo Casino and XtraSpin describe fixed-period balances as payable after the period ends, subject to casino limits, and indefinite-exclusion balances as payable under those limits. This is their stated position, not a conclusion that the condition is fair or enforceable. Ask how the remaining balance will be handled while keeping the exclusion request in place.

How long do withdrawals take?

KingHills’ payout conditions allow up to 72 hours for internal processing, followed by the payment method’s transfer period. They set a minimum of €50 or equivalent unless otherwise stated. These are published conditions, not measured payment results or a promise that money arrives within 3 days.

Processing and receipt are different stages

A useful withdrawal update identifies where the request has reached. Is it waiting for account review, approved but not released, or sent to the payment provider? Asking for the stage and its timestamp is more informative than asking only whether a withdrawal is slow. A release reference can help distinguish a casino-side delay from a transfer still in progress.

Record the amount and currency as well as the date. If the amount received differs from the amount requested, ask for a transaction breakdown rather than assuming the difference is an unpaid win. Keep any payment-provider confirmation with the casino’s response so the two records can be compared on the same basis.

The conflicting deposit requirements

Two documents give different deposit playthrough figures. The payout rules say 3 times; section 2.3 of the privacy policy says once. Both refer to active deposited amounts before withdrawal. The available wording does not explain how a customer should reconcile the difference.

Ask which clause applies to the particular balance and why, and retain the response. Do not place further bets solely to satisfy conflicting statements. The useful next step is an explanation of the applicable account terms, not a guess that exposes more money to gambling losses.

What happens during identity checks?

The identity policy allows checks on identity and location and permits withdrawals to be restricted while those checks remain incomplete. It lists identification and recent address evidence among the documents that may be requested. Passing a registration screen is therefore not the same as completing the withdrawal review.

The policy’s temporary-approval status is particularly relevant. It describes a stage where documents have been uploaded but withdrawals remain limited. Uploading a file should not be mistaken for confirmation that it has been accepted. The useful status is the outcome of the review and any specific requirement still outstanding.

Making a document query specific

The policy identifies mismatched names or addresses, unreadable copies and unsuitable documents as possible rejection reasons. For an existing customer, the next question is which detail failed and what acceptable replacement is required. Keep the ticket reference and the explanation rather than repeatedly uploading the same document without knowing what needs correction.

Use the verified account channel for sensitive documents. An unsolicited message promising to accelerate a withdrawal should not be treated as an official instruction merely because it uses the casino’s name. If the sender or destination is uncertain, confirm it through the existing support channel before sending identification or payment information.

How can an account dispute be raised?

The dispute policy directs complaints to customer support and describes internal escalation when support cannot resolve the issue. It refers more generally to outside bodies or a licensing regulator after management-level escalation, but the text reviewed does not identify a specific independent dispute service. Do not assume that a familiar UK process applies.

Give the complaint one clear question

Include the account reference, exact website, relevant transaction dates and amounts, and copies of the terms or messages being discussed. Distinguish facts from assumptions. A screenshot of a pending request proves its displayed status at that moment; it does not prove why the request is pending or who has already reviewed it.

For example, a request about the conflicting deposit provisions can ask support to identify the document and version being applied, explain why the other published figure differs, and show how the chosen requirement was calculated for the account. It should also ask what action is required without making further wagers. This gives support specific points to answer. A reply that simply repeats a figure leaves the document conflict unresolved. A fuller explanation can be assessed against the saved records, but does not by itself establish that the decision is correct.

Keep the response tied to the original account

Request a complaint reference and a written decision. If the reply cites a different term, ask how it applies to the original transaction and retain both versions. A dated sequence of request, response and follow-up makes the remaining disagreement easier to identify than a collection of disconnected chat messages.

Do not redirect the dispute to another brand simply because it appears in a sister-site list. A supported operator connection may help identify a business, but it does not establish that another casino’s support team can access the account or settle the complaint. Keep the original channel and evidence intact while any escalation is clarified.

How should alternatives be compared?

For someone who decides to compare other services, start with suitability for their location and the identity of the business taking responsibility. The Gambling Commission’s business register can be searched by company, trading name or domain. It distinguishes licence status from the status of listed websites, so the exact address matters.

Then compare the feature that prompted the search. A clearer withdrawal process, an account control or a particular type of game is a more useful comparison point than an unqualified claim that one casino is similar. Write down that requirement before browsing a grid of offers; it makes irrelevant differences easier to ignore.

An alternative should not be used to get around a self-exclusion or account restriction. If the original search follows gambling losses or difficulty stopping, another registration does not address that problem. Our responsible gambling information explains support and account controls. Gambling is for adults aged 18 and over and carries the risk of losing money.